Return & Refund
Thanks for shopping at www.nancygown.co.uk.
Return or exchange any unworn, unwashed, unaltered, undamaged, clean or defective products by USPS, DHL, UPS, FedEx, etc. Returns made within 15 days upon receiving the shipment will be issued a refund to the original form of payment. Please contact [email protected] for the return address.
We want to ensure that you are 100% happy with your purchase. If you have any sales queries, do not hesitate to contact us via [email protected]. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a refund within 15 days of the date you received it. Please include your order number so we can issue a refund as quickly as possible. To be eligible for a return, your item must be unworn and unwashed and in the same condition that you received it. Your item must be in the original packaging.
Please follow the return instructions and then ask for an alternation.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to the original form of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Requesting a Return
Follow the steps below to get your refund request sent to us:
Go to: www.nancygown.co.uk > My Account > Return & Refund
In the form, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
To improve our products for users like yourself please prove further details.
Once you submit the support request you will receive an auto response from us. That just lets you know we’ve got your request.
Once we’ve had a chance to review your request we will be in touch confirming the refund has been processed.
We understand that ordering a dress for your special occasion is an important decision, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
-Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
-Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price.
-Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
-Once your order has been shipped, it can no longer be cancelled.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without washing the dress.
If you are returning or exchanging dresses, please make sure they are in their original condition unworn, unwashed, unaltered, undamaged, clean, free of lint and hair.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Please note that shipping fee will not be refunded.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.
If you have any questions on how to return your item to us, please feel free to contact us via [email protected].